We hold written and computer records on all our service users. Written records are kept in a locked filing cabinet and our computer records are protected by authorised passwords. For more information on your rights under the Data Protection Act please speak to the Manager.
A confidentiality policy is included in the staff handbook. Support workers must never discuss you details with anyone other than the company management. Details that should not be discussed about your child include your address and telephone number, their medical history and your financial situation. There may be occasions when support workers are unable to keep information given to them confidential. They have a duty to report any suspicions of abuse or discrimination to the company Manager as soon as possible.
Appletree is an Equal Opportunities Employer, committed to ensuring that the skill and resources of all are utilised to the full. As such we are committed to adopting, implementing and monitoring a Policy of Equal Opportunities for all to ensure a total absence of discrimination in the work-place and that equal opportunities do genuinely exist.
Complaints should be made directly to the director of the company who will issue a rapid response. Due to the nature and severity of the complaint the complaint will be actioned accordingly. We make it a priority to effectively respond to concerns and investigate complaints by following our strict complaints policy.
Under the Health and Safety at work act we have a duty to ensure that all support workers are working in a safe environment. If we feel our workers are being put at risk we need to negotiate an improvement in their working conditions with you.
By using this site you accept that it is at your own risk. Appletree Support Ltd. accepts no liability arising from errors contained in, or any omissions from, this website.
Appletree Support Limited is a England and Whales registered company.
Company number: 6400841